golse Privacy Policy

1. Introduction and Scope

golsebet.cam ("golse", "we", "our") is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") applies to our website golsebet.cam, our Android and iOS apps, and all related services.

By registering an account, making a deposit, or using any of our services, you are considered to have accepted the terms described in this policy. This policy should be read together with our Terms and Conditions, as both documents together define your relationship with us.

Our services are intended only for individuals aged 21 and above. We do not knowingly collect information from minors. For more on this, please visit our Responsible Gaming page.

2. What Information We Collect

golse collects only the information necessary to operate the platform safely and properly. The categories of information collected are listed below:

2.1 Information You Provide

• Name, date of birth, and national ID number (for identity verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Financial information such as bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Messages and information provided through support tickets or live chat

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and version
• Session duration, pages visited, and links clicked
• Information collected through cookies and similar tracking technologies
• Betting and gaming activity logs (which games were played, how much was wagered, etc.)

2.3 Information Received from Third Parties

• Transaction confirmation information from payment processors
• KYC-related information from identity verification services
• Risk assessment information received through fraud prevention services

3. Purpose of Using Information

Collected information is used for specific and limited purposes. golse does not use any information unnecessarily or in unauthorised ways.

3.1 Account Management and Service Delivery

Your information is used to open accounts, verify identity, protect logins, process deposits and withdrawals, and distribute bonuses. Relevant information is shared with payment partners to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

3.2 Security and Fraud Prevention

Your session and activity information is reviewed to detect and prevent multiple account use, unauthorised transactions, bot usage, and any other fraudulent activity.

3.3 Meeting Legal Obligations

Certain information is used to maintain records of financial transactions, report suspicious transactions to regulatory authorities, and fulfil other legal responsibilities.

3.4 Service Improvement and User Experience

Anonymous or aggregated usage data is analysed to review site performance, add new features, and customise content according to user preferences.

3.5 Communication

Your email or mobile number is used to send transaction confirmations, account-related notifications, security alerts, and relevant promotional messages.

4. Information Sharing and Disclosure

golse never sells your personal information to third parties for commercial purposes. Information is shared only in the limited circumstances below:

4.1 Service Provider Partners

Necessary information is shared with selected partners for payment processing, identity verification, technology infrastructure, and customer service operations. These partners are contractually bound to comply with data protection obligations.

4.2 Legal Authorities

Information may be disclosed as required by court orders, legal investigations, or valid requests from regulatory bodies. In such cases, we provide only the information that has been requested.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be considered part of the transferred assets. You will be notified before any such change takes place.

5. Cookies and Tracking Technologies

golsebet.cam uses cookies and similar tracking technologies to ensure the platform functions properly and to improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security; disabling these will prevent the site from functioning correctly.
• Functional Cookies: Used to remember your preferences such as language selection and interface settings.
• Analytics Cookies: Used to understand site visit patterns, which helps in planning new features.

5.2 Cookie Controls

You can manage or disable cookies through your browser settings. However, disabling essential cookies may disrupt login or payment-related functions.

6. Information Security Measures

golse applies both technical and organisational security measures to protect your information from unauthorised access, modification, or disclosure.

6.1 Technical Security

• All data exchanged between your browser and our servers is secured through SSL/TLS encryption.
• Passwords are stored using industry-standard one-way hashing algorithms.
• Financial information is processed through payment processors that comply with PCI-DSS standards.
• Suspicious login attempts and unusual activity are automatically detected.

6.2 Organisational Security

• Access to personal information is restricted to authorised staff only.
• Regular training and policy reviews on data protection are conducted.
• Data protection agreements are maintained with third-party partners.

Absolute security cannot be guaranteed for data transmitted over the internet. Although golse makes every effort, no technology system can provide a 100% guarantee.

7. Information Retention Period

golse retains your information for as long as it is needed to provide services or meet legal obligations.

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, financial transaction records are retained for a defined period as required by applicable law.
• Information related to fraud or dispute investigations is kept until the investigation is complete.
• Security logs are generally deleted automatically after 90 days.

Once the designated retention period has ended, information is securely deleted or anonymised.

8. Your Rights

As a user of golsebet.cam, you have certain important rights over your own information:

8.1 Access and Correction

You can log in to your account to view stored information and correct it if needed. Changing verified information such as name or date of birth will require assistance from the support team.

8.2 Request for Deletion

You may request deletion of your personal information where there is no legal obligation or legitimate business need to retain it. However, financial records of active or recently closed accounts must be kept for legal reasons.

8.3 Objection to Processing

You may object to your information being processed for marketing communications or non-essential purposes. Contacting the support team will result in prompt action.

8.4 Filing a Complaint

If you have any concerns about data protection, please first raise them with our support team. For general questions, detailed information is available on our FAQ page.

9. International Data Transfers

As golse uses global technology infrastructure, your information may be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that the destination country or organisation maintains adequate data protection standards.

For data transfers to third countries, contractual safeguards such as standard contractual clauses apply.

10. Responsible Gaming and Data

Information about your gaming activity may also be used as part of golse's responsible gaming programme. For example, unusual deposit or withdrawal patterns or excessive betting activity may be reviewed through automated systems, and the support team may reach out if needed.

This information is used for the protection of users and the proper operation of the platform, not for advertising or commercial purposes. For more information on safe and informed gaming practices, please read our Responsible Gaming page in detail.

11. Changes to the Policy

golse may update this privacy policy from time to time. Depending on the nature of the change, we will notify you through one or more of the following methods:

• Via a notification banner or pop-up on the website
• By sending a message to your registered email
• By displaying a notification directly on your account dashboard after logging in

Continuing to use the platform after a policy change will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

12. Contact

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact our support team. We are available 24/7 in both Bengali and English.

For formal data protection requests, please write "Privacy Request" in the email subject line so it can be directed to the relevant team promptly.