FAQ
golse FAQ — Answers to Casino, Deposit and Betting Questions
The questions that come up most while playing on golse — casino games, deposits via bKash and Nagad, VIP cashback, responsible gaming, and BPL and international cricket betting — all answered in one place. Go to any section below and find answers quickly.
Section 01
Casino and Table Games
Answers to the most frequently asked questions about Teen Patti, Andar Bahar, Roulette, and Live Casino.
After logging in to the golse Casino section on golse, go to the Live Casino area. There you will find JILI's Teen Patti Joker, Teen Patti 20-20, and Andar Bahar tables from Ezugi or Evolution. Games are played with real dealers and a chat feature is available. The rules of each game are shown on screen, so beginners can start easily.
Yes, golse's live casino runs smoothly on both Android and iOS devices. Using the golse App gives you better video quality. You can also play through a browser without a separate app. Keep a stable internet connection for a good experience, and rotating your screen to landscape mode makes the dealer video clearer.
In roulette you can bet on numbers from 0 to 36. You can bet in various ways — directly on a single number (Straight Up), on two adjacent numbers (Split), on red or black, or on odd or even. golse's live roulette section has tables from Evolution and Ezugi. A straight bet on a single number pays out the most; bets on colour or odd/even return less but have a higher chance of winning.
Bet limits on golse's table games vary by table and are clearly shown next to each table in the lobby. There are options ranging from low-stake tables to high-roller tables, so both new and experienced players can choose a table that suits them. Check the details for a specific table before you play.
Yes, both Blackjack and Baccarat are available on golse. Multiple Blackjack and Baccarat tables from Evolution, Pragmatic Play Live, Ezugi, and SA Gaming are active in the Live section. In Blackjack your goal is to get closer to 21 than the dealer; in Baccarat you bet on Player or Banker. The rules of both games are shown on screen.
Section 02
Deposit Questions
Answers to all questions about depositing through bKash, Nagad, Rocket, and all other payment methods.
In most cases the deposit is credited within a few minutes. If it takes more than 15 minutes, contact golse's 24/7 live chat with your payment app transaction ID or a screenshot. Bank transfers may take slightly longer to process. Also check that you entered the correct number and amount when making the deposit.
Log in to golse and go to the Cashier or Deposit page. Select Nagad from the list of payment methods, enter the amount (minimum ৳100), and complete the payment using your Nagad app or USSD (*167#) as instructed. Save the transaction number — you may need it later.
golse currently accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, Islami Bank, and other major banks). The minimum deposit amount is ৳100 for all methods. If one method isn't working, try another or get help through live chat.
On golse's Deposit page, select bKash and send money to the recipient number shown on screen using bKash "Send Money" — not the "Payment" option. After sending, enter the transaction ID you received in your bKash into golse's deposit form and confirm. Check the number twice before sending, as getting a refund if you send to the wrong number can be difficult.
For the latest and accurate information on deposit and withdrawal fees, check golse's Cashier page or live chat support. For withdrawals, note that the minimum withdrawal amount is ৳800 and it is usually completed within 15 minutes to 2 hours.
Section 03
VIP Benefits
Learn about golse VIP programme tiers, benefits, and weekly cashback in detail.
golse VIP programme members receive weekly cashback, priority customer service, access to special promotions, and personalised offers at higher tiers. The higher your tier, the wider the benefits. VIP membership is determined automatically based on your play volume.
golse VIP has 4 tiers in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2% weekly cashback. Cashback is calculated on the week's net losses. For example, if you are a Gold member and your net loss for a week is ৳20,000, you will receive ৳20,000 × 0.9% = ৳180 cashback.
Weekly cashback is calculated by subtracting total winnings from total losses for that week — that is, on net losses. Cashback is credited to your account every Monday or on the designated day. Because it is added directly to your balance, it is easy to use. You cannot receive more cashback than the rate for your VIP tier.
golse VIP tiers depend on your regular play activity — playing more and consistently moves your tier up automatically. Along with reaching specific turnover targets, keeping your account active and maintaining consistent deposits is important. Your current tier and progress can be seen on your profile page. Ask on live chat for more details.
Section 04
Responsible Gaming
Learn about the 21+ age requirement, ways to protect yourself, and how to get support.
The minimum age for all casino and betting activities on golse is 21 (21+). Age is verified during account registration and you may be required to confirm your identity using a national ID card or passport if needed. Accounts of underage users are closed immediately. You can find more information on the Responsible Gaming page.
If you are having trouble controlling your gambling habits, contact golse's live chat support immediately — the team provides assistance in Bengali. You can also reach out to the national mental health helpline and seek support from family and trusted people. Getting help on time rather than facing it alone is the right thing to do.
Yes, golse provides both a cooling-off option (a break for a set period) and self-exclusion (a long-term or permanent closure). To use these options, let the support team know via live chat or email. Taking a voluntary break is an important part of responsible gaming and it remains completely confidential.
golse allows you to set daily, weekly, or monthly deposit limits, which helps you keep your spending under control. To activate or change these limits, check Account Settings or let the support team know. Once a limit is lowered it takes effect immediately; increasing a limit may require a waiting period.
Section 05
BPL and International Matches
Answers to questions about BPL, IPL and T20 World Cup betting, markets, reading odds, and bet settlement.
Go to the Cricket section on golse. There you will see the schedule for various tournaments including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. Choose your preferred match and market, check the odds, enter your stake, and confirm. A live betting option is also available — you can place bets in real time while the match is in progress.
Popular cricket markets on golse include: match winner (which team will win), toss winner, method of first wicket, top run scorer (batter and team), over/under total runs, score in a specific over, and series winner. With multi bets you can combine multiple selections for a chance at a larger return.
If a match is abandoned or declared a no-result due to rain or another reason, match winner market bets are generally voided and the original stake is returned. However, settlement rules may differ by market. Each market is settled according to golse's terms and conditions or betting rules.
With decimal odds, total return = stake × odds. For example, in a limited-overs match where Team A has odds of 2.10 and Team B has odds of 1.75: if you bet ৳500 on Team B and they win, your return is ৳500 × 1.75 = ৳875 (profit ৳375); if Team A wins you lose ৳500. This is just an example — actual odds vary by match.
Yes, in a multi bet all selections are counted together — if even one is wrong the entire bet loses. For example, combining three selections with odds of 1.40, 1.60, and 1.80 gives combined odds of 1.40 × 1.60 × 1.80 = 4.03 (approximately). A ৳100 bet returns ৳403 if all selections are correct; if even one is wrong you lose ৳100. This is just an example.
Have more questions? We are always here
If the above answers did not resolve your issue, golse's support team is available 24/7. Support is available in both Bengali and English. Live chat usually gets you the fastest response; for complex matters you can write in detail via email. There is no phone number — service is provided through chat and email only.
Ask in chat about anything related to bonuses, account verification, or payments. All detailed terms are written on the Terms & Conditions page.